Shop regulations
LEWOODESIGN ONLINE STORE REGULATIONS
defining, among other things, the rules for concluding sales contracts through the store, containing key information about the Seller, the store, and Consumer rights.
TABLE OF CONTENTS
§ 1 Definitions
§ 2 Contact with the Seller
§ 3 Technical requirements
§ 4 Shopping in the Store
§ 5 Payments
§ 6 Order fulfillment
§ 7 Right of withdrawal from the contract
§ 8 Exceptions to the right of withdrawal
§ 9 Complaints
§ 10 Personal data
§ 11 Disclaimers
Appendix No. 1: Sample withdrawal form
§ 1 DEFINITIONS
Business Days – days from Monday to Friday, excluding public holidays.
Account – a free feature of the Store (a service provided electronically) regulated by separate regulations, thanks to which the Buyer can set up their individual Account in the Store.
Consumer – a consumer within the meaning of the provisions of the Civil Code.
Buyer – any entity making a purchase in the Store.
Regulations – these regulations.
Store – the lewoodesign online store run by the Seller at https://lewoodesign.pl/
Seller – Myroslav Rolinskyi, an entrepreneur conducting business activity under the name Myroslav Rolinskyi, entered into the Central Register and Information on Economic Activity maintained by the minister responsible for economy and maintenance of the Central Register and Information on Economic Activity, Tax Identification Number (NIP) 6922544562, REGON number 0000000, ul. Jaworowa 7/9, 59-300 Lubin.
§ 2 CONTACT WITH THE SELLER
1. Postal address: ul. Jaworowa 7/9, 59-300 Lubin
2. Email address: hello@lewoodesign.pl
3. Phone: +48 729 546 314
§ 3 TECHNICAL REQUIREMENTS
1. For the Store to function correctly, the following are required:
o a device with Internet access
o a web browser supporting JavaScript and cookies.
2. To place an order in the Store, in addition to the requirements specified in paragraph 1, an active email account is necessary.
§ 4 SHOPPING IN THE STORE
1. The prices of goods displayed in the Store are the total prices for the goods, including VAT.
2. The Seller notes that the total price of the order consists of the price for the goods and, if applicable, the delivery costs of the goods, as indicated in the Store.
3. The chosen goods for purchase should be added to the shopping cart in the Store.
4. Then the Buyer selects from the options available in the Store: the method of delivery of the goods and the payment method for the order, and provides the data necessary to fulfill the placed order.
5. The order is placed at the moment the Buyer confirms its content and accepts the Regulations.
6. Placing an order is equivalent to concluding a sales contract between the Buyer and the Seller.
7. The Seller will provide the Consumer with confirmation of the sales contract on a durable medium no later than at the time of delivery of the goods.
8. The Buyer can register in the Store, i.e. create an Account, or make purchases without registration by providing their data with each potential order.
§ 5 PAYMENTS
1. The placed order can be paid for, depending on the Buyer's choice, by:
1. Standard bank transfer to the Seller's bank account.
2. Via payment platform:
§ PayU
3. Cash on delivery, i.e. cash upon delivery of goods to the Buyer.
2. If the Buyer chooses advance payment, the order must be paid within 5 working days from placing the order.
3. The Seller informs that for some payment methods, due to their specific nature, payment for the order using this method is only possible immediately after placing the order.
§ 6 ORDER FULFILLMENT
1. The Seller is obliged to deliver goods free from defects.
2. The order fulfillment time is indicated in the Store.
3. If the Buyer has chosen advance payment for the order, the Seller will proceed with the order fulfillment after receiving the payment.
4. If, within one order, the Buyer has purchased goods with different delivery times, the order will be fulfilled within the period applicable to the item with the longest delivery time.
5. Goods are delivered only within the territory of the Republic of Poland.
6. Goods purchased in the Store are delivered depending on the delivery method chosen by the Buyer:
1. Via courier company
2. To InPost parcel lockers
7. The Buyer may pick up the goods in person at the company's premises during its opening hours.
8. If the Buyer chooses personal collection, the goods will be ready for collection within the specified order fulfillment period, and if the Seller has specified a shipping date – by that date.
§ 7 RIGHT OF WITHDRAWAL FROM THE AGREEMENT
1. The Consumer has the right to withdraw from the agreement concluded with the Seller via the Store, subject to § 8 of the Regulations, within 14 days without giving any reason.
2. The deadline for withdrawal from the agreement expires after 14 days from the day:
1. on which the Consumer acquired possession of the goods or on which a third party other than the carrier and indicated by the Consumer acquired possession of the goods.
2. on which the Consumer acquired possession of the last of the items or on which a third party, other than the carrier and indicated by the Consumer, acquired possession of the last of the items in the case of a contract obliging to transfer ownership of many items that are delivered separately.
3. of concluding the agreement – in the case of a contract for the supply of digital content.
3. In order for the Consumer to exercise their right of withdrawal, they must inform the Seller, using the details provided in § 2 of the Regulations, of their decision to withdraw from the contract by means of an unambiguous statement (e.g., a letter sent by post or information sent by email).
4. The Consumer may use the model withdrawal form provided at the end of the Regulations, but this is not obligatory.
5. To meet the withdrawal deadline, it is sufficient for the Consumer to send the information concerning the exercise of their right of withdrawal before the withdrawal period has expired.
EFFECTS OF WITHDRAWAL
6. In the event of withdrawal from the contract, the Seller shall reimburse the Consumer for all payments received from them, including the costs of delivery of the goods (with the exception of additional costs resulting from the Consumer's choice of a delivery method other than the cheapest standard delivery method offered by the Seller), without undue delay and in any event no later than 14 days from the day on which the Seller was informed of the Consumer's decision to exercise their right of withdrawal.
7. The Seller shall make the reimbursement using the same means of payment as the Consumer used for the initial transaction, unless the Consumer has expressly agreed otherwise; in any event, the Consumer will not incur any fees as a result of such reimbursement.
8. The Seller may withhold reimbursement until they have received the goods back or the Consumer has supplied evidence of having sent back the goods, whichever is the earliest.
9. The Seller requests that the goods be returned to the address: ul. Jaworowa 7/9, 59-300 Lubin without undue delay and in any event no later than 14 days from the day on which the Consumer informed the Seller of their withdrawal from the sales contract. The deadline is met if the Consumer sends back the goods before the period of 14 days has expired.
10. The Consumer bears the direct costs of returning the goods.
11. The Consumer is only liable for any diminished value of the goods resulting from the handling of the goods other than what is necessary to establish the nature, characteristics, and functioning of the goods.
12. If, due to their nature, the goods cannot be returned by normal postal service, the Consumer will also have to bear the direct costs of returning the goods. The Consumer will be informed by the Seller about the estimated amount of these costs in the product description in the Store or when placing the order.
§ 8 EXCEPTIONS TO THE RIGHT OF WITHDRAWAL
1. The Consumer does not have the right to withdraw from a distance contract in relation to a contract:
1. for the supply of non-prefabricated goods, manufactured according to the Consumer's specifications or clearly personalized.
2. for the supply of goods liable to deteriorate or expire rapidly.
3. for the supply of goods which are sealed and which have been unsealed after delivery, and are thus not suitable for return due to health protection or hygiene reasons.
4. for the supply of goods which, by their nature, are inseparably mixed with other items after delivery.
5. for the supply of audio or video recordings or computer software in sealed packaging, if the packaging has been unsealed after delivery.
6. for the supply of newspapers, periodicals or magazines, with the exception of subscription contracts.
7. where the price or remuneration depends on fluctuations in the financial market which the trader cannot control and which may occur within the withdrawal period.
8. for the supply of digital content which is not supplied on a tangible medium if the performance has begun with the Consumer’s prior express consent and their acknowledgment that they thereby lose their right of withdrawal.
2. The right of withdrawal from a distance contract does not apply to entities other than the Consumer.
§ 9 COMPLAINTS
1. In the event of a product defect, the Buyer may complain about the defective product under the warranty regulated in the Civil Code or a separate guarantee, if one has been granted.
2. When exercising rights under the warranty, the Buyer may, in accordance with the terms and within the time limits specified in the Civil Code:
1. make a statement about a price reduction
2. in the event of a significant defect – make a statement about withdrawing from the contract
3. demand replacement of the item with a defect-free one
4. demand removal of the defect
3. The Seller requests that complaints based on the warranty be submitted to the postal or electronic address indicated in § 2 of the Regulations.
4. If it turns out that delivering the complained product to the Seller is necessary for the complaint to be processed, the Buyer is obliged to deliver the product, in the case of a Consumer at the Seller's expense, to the address ul. Jaworowa 7/9, 59-300 Lubin.
5. If an additional guarantee has been granted for the product, information about it, as well as its terms and conditions, is available in the product description in the Store.
6. Complaints regarding the operation of the Store should be sent to the e-mail address indicated in § 2 of the Regulations.
7. The Seller will process the complaint within 14 days.
OUT-OF-COURT METHODS FOR HANDLING COMPLAINTS AND PURSUING CLAIMS
8. If the complaint procedure does not yield the result expected by the Consumer, the Consumer may use, among others:
1. mediation conducted by the territorially competent Voivodeship Inspectorate of Trade Inspection, to which an application for mediation should be submitted. As a rule, the procedure is free of charge. The list of Inspectorates can be found here: https://www.uokik.gov.pl/wazne_adresy.php#faq595.
2. the assistance of the territorially competent permanent consumer arbitration court operating at the Voivodeship Inspectorate of Trade Inspection, to which an application for consideration of the case before the arbitration court should be submitted. As a rule, the procedure is free of charge. The list of courts is available at: https://www.uokik.gov.pl/wazne_adresy.php#faq596.
3. free assistance from the municipal or district consumer ombudsman.
4. the ODR internet platform available at: http://ec.europa.eu/consumers/odr/.
§ 10 PERSONAL DATA
1. The Administrator of personal data provided by the Buyer when using the Store is the Seller.
2. The Buyer's personal data is processed mainly based on the contract and for its performance, in accordance with the rules set out in the general regulation of the European Parliament and of the Council (EU) on data protection (GDPR). Detailed information regarding data processing by the Seller is contained in the privacy policy posted in the Store.
§ 11 DISCLAIMERS
1. The Buyer is prohibited from providing content of an unlawful nature.
2. Each order placed in the Store constitutes a separate sales agreement and requires separate acceptance of the Regulations. The agreement is concluded for the duration and purpose of order fulfillment.
3. Agreements concluded under these regulations are concluded in Polish.
4. In the event of any dispute with a Buyer who is not a Consumer, the competent court shall be the court having jurisdiction over the Seller's registered office.
5. None of the provisions of these regulations excludes or in any way limits the rights of the Consumer resulting from legal provisions.
6. The provisions regarding goods and the sales agreement shall apply accordingly to digital content and the agreement for the supply of digital content, unless the Regulations specify these matters separately.
Appendix No. 1 to the Regulations
Below is a sample withdrawal form, which the Consumer may, but is not obliged to, use:
MODEL WITHDRAWAL FORM
(this form should be completed and returned only if you wish to withdraw from the contract)
Myroslav Rolinskyi
Jaworowa 7/9, 59-300 Lubin email address: hello@lewoodesign.pl
– I/We(*) …………………………………………………………… hereby inform/inform you(*) of my/our withdrawal from the contract of sale of the following goods(*) / for the provision of the following service(*) / for the supply of digital content in the form of(*):
…………………………………………………………………………………………………………………………………………………………………………………………………………
…………………………………………………………………………………………………………………………………………………………………………………………………………
…………………………………………………………………………………………………………………………………………………………………………………………………………
– Date of conclusion of the contract(*)/receipt(*) …………………………………………………………………………………………………………..
– Name and surname of the Consumer(s): ………………………………………………………………………………………………………………
– Address of the Consumer(s): …………………………………………………………………………………………………………………………
…………………………………………………………………………………………………………………………………………………………….
…………………………………………………………………………………
Signature of the Consumer
(only if the form is sent in paper version)
Date ……………………………………..
(*) Delete as appropriate.
ACCOUNT REGULATIONS
Account Regulations for the lewoodesign store
TABLE OF CONTENTS
§ 1 Definitions
§ 2 Contact with the Seller
§ 3 Technical requirements
§ 4 Account
§ 5 Complaints
§ 6 Personal data
§ 7 Reservations
§ 1 DEFINITIONS
Account – a free function of the Store (service) regulated in these regulations, thanks to which the Buyer can create their individual Account in the Store.
Buyer – any entity purchasing in the Store.
Store – the lewoodesign online store operated by the Seller at https://lewoodesign.pl/
Seller – Myroslav Rolinskyi, an entrepreneur conducting business activity under the name Myroslav Rolinskyi, entered into the Central Register and Information on Economic Activity kept by the minister responsible for economy and keeping the Central Register and Information on Economic Activity, NIP 6922544562, REGON number 00000000000, Myroslav Rolinskyi
Jaworowa 7/9, 59-300 Lubin email address: hello@lewoodesign.pl
.
CONTACT WITH THE SELLER
4. Postal address: ul. Jaworowa 7/9, 59-300 Lubin
5. Email address: hello@lewoodesign.pl
6. Phone: +48 729 546 314
§ 3 TECHNICAL REQUIREMENTS
1. For proper functioning and Account creation, the following are required:
o an active email account
o a device with Internet access
o a web browser that supports JavaScript and cookies
§ 4 ACCOUNT
1. Account creation is entirely voluntary and depends on the Buyer's will.
2. The Account provides the Buyer with additional functionalities, such as: viewing the history of orders placed by the Buyer in the Store, checking order status, or independently editing the Buyer's data.
3. To create an Account, please fill out the relevant form in the Store.
4. Upon Account creation, a contract for Account maintenance is concluded between the Buyer and the Seller for an indefinite period, based on the terms specified in these regulations.
5. The Buyer may resign from the Account at any time without incurring any costs.
6. To resign from the Account, please send your resignation to the Seller at the email address: hello@lewoodesign.pl, which will result in the immediate deletion of the Account and termination of the Account maintenance agreement.
§ 5 COMPLAINTS
1. Complaints regarding the functioning of the Account should be sent to the email address hello@lewoodesign.pl.
2. The Seller will process the complaint within 14 days.
OUT-OF-COURT METHODS OF COMPLAINT RESOLUTION AND CLAIM ASSERTION
3. If the complaint procedure does not bring the desired result for the Consumer, the Consumer may use, among others:
1. mediation conducted by the territorially competent Voivodeship Inspectorate of Trade Inspection, to which an application for mediation should be submitted. The procedure is generally free of charge. A list of Inspectorates can be found here: https://www.uokik.gov.pl/wazne_adresy.php#faq595.
2. the assistance of the territorially competent permanent consumer arbitration court operating at the Voivodeship Inspectorate of Trade Inspection, to which an application for consideration of the case before the arbitration court should be submitted. The procedure is generally free of charge. A list of courts is available at: https://www.uokik.gov.pl/wazne_adresy.php#faq596.
3. the ODR online platform available at: http://ec.europa.eu/consumers/odr/.
§ 6 PERSONAL DATA
1. The Administrator of personal data provided by the Buyer when using the Store is the Seller.
2. The Buyer's personal data is processed mainly on the basis of and for the purpose of fulfilling the contract, in accordance with the principles set out in the General Data Protection Regulation (GDPR) of the European Parliament and of the Council (EU). Detailed information regarding data processing by the Seller is provided in the privacy policy posted in the Store.
§ 7 RESERVATIONS
1. The Buyer is prohibited from providing unlawful content.
2. The contract for maintaining the Account is concluded in Polish.
3. In the event of important reasons, as referred to in section 4, the Seller has the right to amend these Account regulations.
4. Important reasons, as referred to in section 3, are:
1. the need to adapt the Store to legal provisions applicable to the Store's operations
2. improving the security of the service provided
3. a change in the Account's functionality requiring modification of the Account regulations.
5. The Buyer will be informed about the planned change to the Account regulations at least 7 days before the change takes effect, via an e-mail sent to the address assigned to the Account.
6. If the Buyer does not agree to the planned change, they should inform the Seller by sending an appropriate message to the Seller's e-mail address hello@lewoodesign.pl, which will result in the termination of the account maintenance agreement when the planned change takes effect, or earlier if the Buyer requests it.
7. If the Buyer does not object to the planned change before it comes into effect, it is assumed that they accept it, which does not constitute any obstacle to the termination of the contract in the future.
8. In the event of any dispute with a Buyer who is not a Consumer, the competent court will be the court appropriate for the Seller's registered office.
9. None of the provisions of these regulations exclude or in any way limit the Consumer's rights arising from legal provisions.
NEWSLETTER TERMS AND CONDITIONS
lewoodesign store
§ 1 DEFINITIONS
Newsletter – a free service provided electronically, through which the Service Recipient can receive previously ordered messages from the Service Provider electronically, regarding the Store, including information about offers, promotions, and new products in the Store.
Store – the lewoodesign online store operated by the Service Provider at https://lewoodesign.pl Service Provider – Myroslav Rolinskyi, an entrepreneur conducting business activity under the name Myroslav Rolinskyi, entered into the Central Register and Information on Economic Activity maintained by the minister responsible for economy and keeping the Central Register and Information on Economic Activity, NIP 6922544562, REGON number 00000000000000, Jaworowa 7/9, 59-300 LUBIN.
Service Recipient – any entity using the Newsletter service.
§ 2 NEWSLETTER
1. The Service Recipient may voluntarily use the Newsletter service.
2. To use the Newsletter service, a device with a web browser in the latest version, supporting JavaScript and cookies, with Internet access and an active e-mail account is required.
3. E-mails sent as part of this service will be sent to the e-mail address provided by the Service Recipient when subscribing to the Newsletter.
4. To conclude the contract and subscribe to the Newsletter service, the Service Recipient first enters their e-mail address, to which they want to receive Newsletter messages, in the designated field in the Store. Then, to the e-mail address provided in the first step, the Service Provider will send the Service Recipient a verification message containing a link for the Service Recipient to confirm their desire to subscribe to the Newsletter. After the Service Recipient confirms their desire to subscribe to the Newsletter, the service contract is concluded, and the Service Provider will begin providing it to the Service Recipient.
5. Newsletter messages will contain information about the possibility of unsubscribing, as well as an unsubscribe link.
6. The Service Recipient may unsubscribe from the Newsletter, without stating a reason and incurring any costs, at any time, using the option referred to in section 5 or by sending an email to the Service Provider's address: https://lewoodesign.pl
7. The Service Recipient's use of the unsubscribe link or sending a message requesting to unsubscribe from the Newsletter will result in the immediate termination of the agreement for the provision of this service.
§ 3 COMPLAINTS
1. Complaints regarding the Newsletter should be submitted to the Service Provider via email at: hello@lewoodesign.pl
2. The Service Provider will respond to the complaint within 14 days of receiving the complaint notification.
§ 4 PERSONAL DATA
1. The administrator of personal data provided by the Service Recipient when using the Newsletter is the Service Provider.
2. The Service Recipient's personal data is processed mainly on the basis of the contract and for its implementation, in accordance with the principles set out in the general regulation of the European Parliament and of the Council (EU) on data protection (GDPR). Detailed information regarding data processing by the Service Provider is contained in the privacy policy published in the Store.
§ 5 FINAL PROVISIONS
1. The Service Provider reserves the right to amend these regulations only for important reasons. An important reason is understood as the necessity to amend the regulations due to the modernization of the Newsletter service or changes in legal provisions affecting the provision of the service by the Service Provider.
2. Information about the planned amendment to the regulations will be sent to the Service Recipient's email address provided at the time of subscribing to the Newsletter at least 7 days before the changes come into effect.
3. If the Service Recipient does not object to the planned changes before they come into effect, it is assumed that they accept them.
4. In the event of non-acceptance of the planned changes, the Service Recipient should send information to the Service Provider's email address: hello@lewoodesign.pl, which will result in the termination of the service agreement when the planned changes come into effect.
5. The Service Recipient is prohibited from providing unlawful content.